Presto International UK Limited ("we", "us", "our") is committed to protecting your personal data and respecting your privacy.
We are the data controller responsible for personal data collected through our website and telephone systems.
Company name: Presto International UK Limited
Website: www.presto-tools.co.uk
When you visit our website, we may collect:
IP address
Browser type and version
Pages visited and time spent on the site
Referring website addresses
This information is collected using cookies and analytics tools to help us understand how our website is used.
If you contact us via our website, email, or telephone, we may collect:
Name
Email address
Telephone number
Company name
Any information you choose to provide in your message
We use personal data to:
Respond to enquiries and provide customer support
Improve our website, services, and user experience
Maintain internal records
Operate our business effectively
We do not sell personal data to third parties.
Under UK data protection law, we process personal data using the following lawful bases:
Legitimate interests, where processing is necessary to run our business and provide services
Contract, where processing is required to fulfil an order or agreement
Legal obligation, where required by law
We may record telephone calls to and from Presto International UK Limited.
Calls may be recorded for:
Training and staff development
Quality assurance and monitoring
Resolving queries or disputes
Maintaining accurate records of communications
Call recordings are processed under the legitimate interests lawful basis in accordance with UK GDPR. Our legitimate interests include maintaining service quality, training staff, and protecting both our customers and our business.
Recorded calls may include:
Your voice
Your telephone number
Information you choose to share during the call
Access to call recordings is restricted to authorised personnel and trusted service providers acting on our instructions. Recordings are retained only for as long as necessary for the purposes stated above and are then securely deleted.
Our website uses cookies to distinguish you from other users and to improve your experience.
Cookies may be used to:
Enable website functionality
Analyse website traffic and usage
Improve performance and content
You can control cookies through your browser settings. Blocking cookies may affect website functionality.
We may share personal data with:
IT and website service providers
Telecommunications and hosting providers
All third parties are required to process data securely and in accordance with UK data protection law.
We retain personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, and business requirements.
Under UK GDPR, you have the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion of your data in certain circumstances
Object to processing based on legitimate interests
Request restriction of processing
Requests can be made using the contact details below.
If you have any questions about this privacy policy or how we handle personal data, please contact us:
Presto International UK Limited
Email: [email protected]
Telephone: +44 (0)114 257 8932
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO).
We may update this privacy policy from time to time. Any changes will be posted on this page.